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    VolumeHair
    Asked on July 11, 2012 at 03:36 PM
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    gori-mathew
    Answered on July 11, 2012 at 04:00 PM

    Hi;

    For your notification problem, can you please try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test?

    You can also whitelist jotmail servers ips shown on link below;

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

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    pinoytech
    Answered on July 11, 2012 at 04:03 PM

    Hi,

    Sorry for the inconvenience that may have caused. In addition to my colleague response above, your email address is in our bounce list and I will remove it now for you to receive email notification again.

    Here is the reason why you didn't received notification:

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta13.westchester.pa.mail.=comcast.net comcast 199.255.194.33 Comcast block for spam.  Please see http=://postmaster.comcast.net/smtp-error-codes.php#BL000000'

    If you need further assistance, please don't hesitate to contact us again anytime.

    Thank you!

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    VolumeHair
    Answered on July 11, 2012 at 04:07 PM

    Thank you to both!  I am now receiving emails.

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    pinoytech
    Answered on July 11, 2012 at 04:14 PM

    You are welcome! Please don't hesitate to contact us again if you need our assistance.

    Have a great day!