What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Asked by VolumeHair on July 11, 2012 at 03:36 PM
  • Profile Image

    Answered by gori-mathew on July 11, 2012 at 04:00 PM

    Hi;

    For your notification problem, can you please try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test?

    You can also whitelist jotmail servers ips shown on link below;

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

  • Profile Image

    Answered by pinoytech on July 11, 2012 at 04:03 PM

    Hi,

    Sorry for the inconvenience that may have caused. In addition to my colleague response above, your email address is in our bounce list and I will remove it now for you to receive email notification again.

    Here is the reason why you didn't received notification:

    Reason(s) : 5.4.7 - Delivery expired (message too old) 554-'imta13.westchester.pa.mail.=comcast.net comcast 199.255.194.33 Comcast block for spam.  Please see http=://postmaster.comcast.net/smtp-error-codes.php#BL000000'

    If you need further assistance, please don't hesitate to contact us again anytime.

    Thank you!

  • Profile Image

    Answered by VolumeHair on July 11, 2012 at 04:07 PM

    Thank you to both!  I am now receiving emails.

  • Profile Image

    Answered by pinoytech on July 11, 2012 at 04:14 PM

    You are welcome! Please don't hesitate to contact us again if you need our assistance.

    Have a great day!