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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    iFrame Embed Widget: Wizard gets stuck on loading and will not show widget options.

    Asked by artistic12 on April 28, 2017 at 11:09 AM

    On Page Two of the Below Form, I am trying to Edit the PDF EMBEDDER TO HAVE A DIFFERENT LINK, BUT I CANNOT LOCATE WHERE TO CHANGE THE LINK TO THE PDF.

    https://www.jotform.com/build/71174170480148

    HAMMER Weekly Maintenance Snapshot

    THE PDF THAT IS EMBEDDED SHOULD BE … https://www.jotform.com/grid/71174104080040

     

    Page URL:
    https://www.jotform.com/build/71174170480148

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    JotForm Support

    Answered by Kevin_G on April 28, 2017 at 12:29 PM

    I have cloned your form and I can see what you're reporting, I can see a lot of errors in the web console that are related to the date field, but after removing all of the fields and keeping just the iFrame, the same error happens. 

    In the meantime, could you please try removing and adding the widget, that seems to work on my end, the issue only seems to appear when trying to edit the link. 

    I'm also forwarding this thread to our second level so our developers can investigate what could be causing the issue, it also seems specific to your form since on my other testing forms it worked fine. 

    We will let you know as soon as we get any update about it. 

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    Answered by artistic12 on April 28, 2017 at 02:15 PM

    Yes, I did try adding the widget again, it did not work.  I tried again after getting your response.  When I try to re-add it either asks me to run wizard with no link, or simply has no place to add the URL https://www.jotform.com/grid/71174104080040   It only asks for an upload

     

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    JotForm Support

    Answered by Kevin_G on April 28, 2017 at 02:22 PM

    The widget you were referring to was the iFrame Embed widget: https://widgets.jotform.com/widget/iframe_embed 

    When you run the wizard it shows this: 

    This will also be investigated by our developers, the ticket is still opened and we will update you as soon as possible. 

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    JotForm Support

    Answered by widgets on May 19, 2017 at 03:13 AM

    Hi, we apologize for late turnaround. We made some improvements on the Iframe Embed widget. Please try it out and let us know your experience with it.

    Regards,
    Widget Team