We dont receive the notification

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    JulieLabrosse
    Asked on April 28, 2017 at 11:41 AM

    this is the form where the problem occured:

    NEW EN - Carte cadeau | Au Premier Coiffure Spa

     

    Peggy Shapera bought a gift card of 75$ and we didnt receive the email notification at : achat@aupremier.com

    but we did receive the paypal payement

    before we were able to receive the notification AND the paypal payement and we changed noting

  • Profile Image
    Sven
    Answered on April 28, 2017 at 12:16 PM

    your email address (achat@aupremier.com) was in our bounce list, this happens for several reasons, usually due to your mail service provider rejecting emails due to suspected spam. 

    I have removed the email from the bounce list so you should be able to receive emails without problems now. 

    For future reference, you can check and remove yourself from the bounce list, please follow this guide:

    How-to-Remove-Your-Email-Address-from-Bounce-List

     

    Also, please refer to the think below for tips on how to prevent this issue from happening in the future:

    How-to-Prevent-Email-Bouncing-Related-Issues

     

    Thank you.