What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Lost uploaded documents

    Asked by GracePower on April 28, 2017 at 12:12 PM

    Hi there,

    I am currently using a jot form to collect documents which are being uploaded by people who are completing the form. I have just noticed that the integration with google drive seems to have failed. I have reset the integration so that it is working again but I am now missing uploaded documents from about 30 people who have already completed the form. Is there anywhere else that these documents would be stored and if so where can I find them?

    Thanks,

    Dan

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    JotForm Support

    Answered by Nik_C on April 28, 2017 at 01:15 PM

    If you can give us the Form ID we can have a closer look, but all submissions together with uploaded documents you should see in Submissions section and in your email if you set the Notifier before.

    If you still have any questions please let us know, we'll be glad to help.

    Thank you!