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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to log in to my account

    Asked by Sharon Rachel  on April 28, 2017 at 01:04 PM

    I am unable to log in to my account.  The email address associated with the account is integratedcare@msm.edu.  I have logged in several times this week, and when I logged in a text box came up saying that the email was on a bounce list.  I tried the password reset feature, but now it says that the email is not associated with a JotForm account.  Please call me at (404) 756-5044.

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    JotForm Support

    Answered by Kevin_G on April 28, 2017 at 01:46 PM

    I have checked using the form you shared and found the account, the email address is indeed different: i********d.c**e@msm.edu

    It was also in our bounce list, but I have already removed it so you can reset your password now. 

    Hope this helps.