Not receiving emails after forms are submitted

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    paragonpg
    Asked on April 28, 2017 at 01:14 PM

    We recently switched to offic365 and for some reason after this switch we no longer get emails from our JotForms.  We have them setup to go to 3 different email addresses and I can send to these email addresses from outlook but never get the emails from JotForms.  Do you have any idea what might be causing this.

     

    Thanks,

                Johnny Masters

     

  • Profile Image
    Mike
    Answered on April 28, 2017 at 02:22 PM

    It seems that your email addresses have been recently removed from our bounce list, so that the email delivery should be restored.

    If you notice the bouncing issue again, it is recommended to switch from a custom sender to your own SMTP sender or to one of our default senders.

    If you need any further assistance, please let us know.