What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving emails after forms are submitted

    Asked by paragonpg on April 28, 2017 at 01:14 PM

    We recently switched to offic365 and for some reason after this switch we no longer get emails from our JotForms.  We have them setup to go to 3 different email addresses and I can send to these email addresses from outlook but never get the emails from JotForms.  Do you have any idea what might be causing this.



                Johnny Masters


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    JotForm Support

    Answered by Mike on April 28, 2017 at 02:22 PM

    It seems that your email addresses have been recently removed from our bounce list, so that the email delivery should be restored.

    If you notice the bouncing issue again, it is recommended to switch from a custom sender to your own SMTP sender or to one of our default senders.

    If you need any further assistance, please let us know.