How to remove an email address from the bounce list?

  • EtsyManitoba
    Asked on April 28, 2017 at 1:20 PM

    How do i fix this, that is the correct email. I tried changing it and then changing it back. Didn't work :(

    Jotform Thread 1131334 Screenshot
  • Kevin Support Team Lead
    Replied on April 28, 2017 at 2:02 PM

    Your email address has been moved to our bounce list due to the following reason: 

    Result: 

    e**********a@gmail.com is IN the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com

    I have already removed it so you should receive emails from JotForm submissions now, please also check this guide that will help you to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    This guide will also help you to remove an email address from our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Hope this helps.