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EtsyManitobaAsked on April 28, 2017 at 1:20 PM
How do i fix this, that is the correct email. I tried changing it and then changing it back. Didn't work :(
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Kevin Support Team LeadReplied on April 28, 2017 at 2:02 PM
Your email address has been moved to our bounce list due to the following reason:
Result:
e**********a@gmail.com is IN the bounce list
Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com
I have already removed it so you should receive emails from JotForm submissions now, please also check this guide that will help you to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues
This guide will also help you to remove an email address from our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List
Hope this helps.