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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to remove an email address from the bounce list?

    Asked by EtsyManitoba on April 28, 2017 at 01:20 PM

    How do i fix this, that is the correct email. I tried changing it and then changing it back. Didn't work :(

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    JotForm Support

    Answered by Kevin_G on April 28, 2017 at 02:02 PM

    Your email address has been moved to our bounce list due to the following reason: 

    Result: 

    e**********a@gmail.com is IN the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com

    I have already removed it so you should receive emails from JotForm submissions now, please also check this guide that will help you to avoid bouncing issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues 

    This guide will also help you to remove an email address from our bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    Hope this helps.