What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Please reactivated my suspended account

    Asked by Jillian  on April 28, 2017 at 01:20 PM

    I looked over the forum and think it may be because I have a credit card area? But these are my client intake forms and I need access to my forms ASAP!!!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on April 28, 2017 at 02:08 PM

    We do not allow forms to collect a credit card information using our basic input fields. We consider this as phishing which is against our Terms of Use. You can check our terms here: http://www.jotform.com/terms/

    We can reactivate your account, but we have to take down the fields and you have to agree that you won't add the forms again. Please reply to this thread for your confirmation. 

    For collecting a payment at a later date, you can use our payment integrations such as Paypal and enable authorization.