My account has been suspended!

  • Profile Image
    Jillian  
    Asked on April 28, 2017 at 01:23 PM

    My username is elementalhealingcoaching  please advise. My clients are saying the link to my form is not working as well.

  • Profile Image
    Kevin_G
    Answered on April 28, 2017 at 02:09 PM

    Your account has been suspended since you're asking for credit card details through plain text fields on your forms, here's a screenshot of the guilty fields: 

    I removed the fields from your form since it goes against our terms, instead you will need to add one of our existing payment integrations to your form if you need to ask for payment info, otherwise your account will be suspended due to violation of our terms. 

    You could read our terms here: http://www.jotform.com/terms/ 

    You will also find our current payment integrations on the following link: https://apps.jotform.com/category/payment_processing 

    Your account has been already reactivated, if you have any question, please let us know.