What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My account has been suspended!

    Asked by Jillian   on April 28, 2017 at 01:23 PM

    My username is elementalhealingcoaching  please advise. My clients are saying the link to my form is not working as well.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on April 28, 2017 at 02:09 PM

    Your account has been suspended since you're asking for credit card details through plain text fields on your forms, here's a screenshot of the guilty fields: 

    I removed the fields from your form since it goes against our terms, instead you will need to add one of our existing payment integrations to your form if you need to ask for payment info, otherwise your account will be suspended due to violation of our terms. 

    You could read our terms here: http://www.jotform.com/terms/ 

    You will also find our current payment integrations on the following link: https://apps.jotform.com/category/payment_processing 

    Your account has been already reactivated, if you have any question, please let us know.