What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My email keeps getting put on the bounce back list and I am not receiving notifications of new forms submitted.

    Asked by kmolen on April 28, 2017 at 07:09 PM

    I have changed this "bounce back" issue 4 times in the past 4 days. I need to know when new registrations come in for our dance studio. How do I keep our studio email address from going back on the "bounce back" list?

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    JotForm Support

    Answered by jonathan on April 28, 2017 at 07:46 PM

    You can also remove and prevent the email from getting into the bounce list.

    Please refer to our user guide: How-to-Prevent-Email-Bouncing-Related-Issues

    It is possible your form email Notifier settings was causing the issue. Please try following the instructions on the user guide:

    Let us know if you need further assisstance and if issue persist.