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    Ligature issues when saving as pdf

    Asked by atomicdisc on April 28, 2017 at 07:10 PM


    I have several forms hosted on my website and when we receive a submission we use Safari or Chrome to save it as a pdf.

    When we try to copy from such a pdf it is unable to paste "fi" or "ff" properly. From my limited knowledge I assume this has something to do with ligatures...?

    I tried to send an email from gmail to our mailbox and save that as a pdf, same way as we save the jotform submissions and it did not cause any issues. "fi" and "ff" came through just fine when trying to copy and paste from gmail - save to PDF.

    So this leads me to believe that there is something wrong in the jotform submissions that causes ligature problems.

    I do not wish to include a pdf attachment to work around this issue as the formatting of the pdfs are less than desirable.

    Any input would be greatly appreciated.


    Thank you


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    JotForm Support

    Answered by jonathan on April 28, 2017 at 07:51 PM

    If my understanding of the issue is correct, I think you were referring to the Submission PDF report.

    Were you trying to customize the submission PDF report?

    You can follow this user guide: https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report

    Let us know how we can be of further assistance.