What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have been using jotform on my website for some time and it has now stopped working, it comes up with an error 'form id does not match'

    Asked by Lorraine Bird on July 11, 2012 at 07:38 PM
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    JotForm Support

    Answered by jonathan on July 11, 2012 at 10:16 PM


    Make sure you are logged in to your account in JotForm builder when updating your form.

    Use your JotForm account that you setup using the email you assigned also.

    Please inform us if you have further inquiry.