What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    some submissions are missing from JotForm

    Asked by whisper_enlightenment on July 11, 2012 at 07:38 PM

    Hi,

     

    I have integrated JotForm with dropbox. but sometimes the pdf files are blank till i open it from jot form then it will be downloaded with all the contents inside of it.

     

    now my big issue is that the number of submissions mentioned in JotForm is 46 while i have at least 55 submissions in JotForm. in this account its not a problem if things went missing, but i have another several accounts for different purposes which i have nothing there!

     

    it will be a big problem for me if i couldnt get the submissions in JotForm

     

    Please Help!

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by liyam on July 11, 2012 at 11:15 PM

    Hello, is it possible that you have deleted some submissions previously?  We'd like to know how you're able to account the total of 55 submissions. Can you please also identify the 11 missing submissions (or at least some of it)? 

    In your several accounts, can you please provide us the accounts and the forms in issue?

    Looking forward to your response.

    Thanks.