some submissions are missing from JotForm

  • Profile Image
    whisper_enlightenment
    Asked on July 11, 2012 at 07:38 PM

    Hi,

     

    I have integrated JotForm with dropbox. but sometimes the pdf files are blank till i open it from jot form then it will be downloaded with all the contents inside of it.

     

    now my big issue is that the number of submissions mentioned in JotForm is 46 while i have at least 55 submissions in JotForm. in this account its not a problem if things went missing, but i have another several accounts for different purposes which i have nothing there!

     

    it will be a big problem for me if i couldnt get the submissions in JotForm

     

    Please Help!

     

    Thanks

  • Profile Image
    liyam
    Answered on July 11, 2012 at 11:15 PM

    Hello, is it possible that you have deleted some submissions previously?  We'd like to know how you're able to account the total of 55 submissions. Can you please also identify the 11 missing submissions (or at least some of it)? 

    In your several accounts, can you please provide us the accounts and the forms in issue?

    Looking forward to your response.

    Thanks.