What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Will submissions be deleted at the end of every month?

    Asked by ajithaiyar on April 28, 2017 at 11:26 PM

    I am a free plan subscriber and  have 24 submissions as of today. Will they be deleted from your system at the end of this month or will it remain in your system till I reach 100 ?

    I am evaluating your system to decide on a paid option.

    Would appreciate an early response.

    Thanks,

    Ajith

    ajithaiyar@gmail.com

  • Profile Image
    JotForm Support

    Answered by Mike_G on April 29, 2017 at 02:26 AM

    I believe you are referring to two different limits in your account.

    1. Submission count limit

    This limit resets every first of every month.

    Free accounts have a total of 100 submissions allowed every month. Reaching or going over this limit would put your account to overlimit status and would temporarily disable your forms. If this happens, you can choose to upgrade your account or just wait for the limit to reset.

    2. Submission storage limit

    For free accounts, you can store up to 500 submissions in your account. This refers to the total submissions in all the forms in the account. If you have reached the 500 limit count, the oldest submission will be removed from your account to make room for a new submission.

    I hope this helps. If you have any further questions, please feel free to contact us again anytime and we will be glad to help you.

    Thank you.