Will submissions be deleted at the end of every month?

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    Asked on April 28, 2017 at 11:26 PM

    I am a free plan subscriber and  have 24 submissions as of today. Will they be deleted from your system at the end of this month or will it remain in your system till I reach 100 ?

    I am evaluating your system to decide on a paid option.

    Would appreciate an early response.




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    Answered on April 29, 2017 at 02:26 AM

    I believe you are referring to two different limits in your account.

    1. Submission count limit

    This limit resets every first of every month.

    Free accounts have a total of 100 submissions allowed every month. Reaching or going over this limit would put your account to overlimit status and would temporarily disable your forms. If this happens, you can choose to upgrade your account or just wait for the limit to reset.

    2. Submission storage limit

    For free accounts, you can store up to 500 submissions in your account. This refers to the total submissions in all the forms in the account. If you have reached the 500 limit count, the oldest submission will be removed from your account to make room for a new submission.

    I hope this helps. If you have any further questions, please feel free to contact us again anytime and we will be glad to help you.

    Thank you.