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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can we prevent accidental multiple submissions?

    Asked by jpmr2 on April 29, 2017 at 03:36 AM

    Hi,

    One email address (hotmail) keeps sending emails with one of our forms. The customer only filled in her name and address once but the system keeps sending us and her e-mails.

    How can we stop this?

    Page URL:
    https://form.jotformeu.com/71166237938363

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    JotForm Support

    Answered by AIDAN on April 29, 2017 at 05:17 AM

    I have examined the submissions and the email activity, and I noticed that these submissions didn't happen at the same time, instead they occurred over a relatively longer period, which makes the cause to be most likely a refreshing of the browser where the submission was filled, resulting in additional submissions with the same data to be sent again.

    To prevent users from accidentally resubmitting their data in the future, please consider adding a captcha field to the form. I recommend using the Google reCAPTCHA: https://widgets.jotform.com/widget/google_recaptcha

    I hope this helps. If you need further assistance please let us know. Thank you.