What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email notification showing wrong image

    Asked by vanguardchurch on April 29, 2017 at 09:41 AM


    I took an old form and rebuilt it with a new image. the form looks fine from the site, but when I get a submission emailed to me, it has the first image that I used and deleted.  How can I get the new image to show on my emailed submissions?

    I can't seem to get a screen shot of it. But the original image says "Sozo Training" and it emails me the correct info from the questions, but "kingdom culture" image.


  • Profile Image
    JotForm Support

    Answered by Mike on April 29, 2017 at 01:54 PM

    It looks like that you have added a new email notification and it has a correct image.

    Now you can remove the duplicate email notification with the old image.

    If you need any further assistance, please let us know.