Why my form does not redirect to PayPal?

  • dbrucealdridge
    Asked on April 29, 2017 at 9:49 AM

    I've copied a form that worked last year for our conference. This year the submit button will send me to the Thank You page but does not redirect to PayPal when an amount is due. 

  • Nik_C
    Replied on April 29, 2017 at 2:14 PM

    I checked your form and the problem is that payment value is not populating properly, it's always zero and that's why your users are not redirected to PayPal, there is nothing to pay.

    And that's because of your calculations field:

    Why my form does not redirect to PayPal? Image 1 Screenshot 50

    You shouldn't use conditions for that:

    Why my form does not redirect to PayPal? Image 2 Screenshot 61

     

    I assigned calculation values to your products:

    Why my form does not redirect to PayPal? Image 3 Screenshot 72

    And inserted that field in form calculations:

    Why my form does not redirect to PayPal? Image 4 Screenshot 83

    And it is working as intended.

    Please check and let us know if you have any further questions.

    Thank you!