What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I include Text Fields in my email templates?

    Asked by intimatesbyjanetlynn on April 29, 2017 at 12:16 PM

    How come when a form is submitted to me it and a copy is sent to the client, it does not show  the questions that they agreed to.

    What I mean is I did a long entry text, then below it I put a single choice option that say I UNDERSTAND AGREE, and they are supposed to click the circle, stating they agree and accept.


    But when I get my copy and they get theirs, the actual contract language does not show up, it only shows the I accept and agree part.

    What am I doing wrong

  • Profile Image
    JotForm Support

    Answered by Jim_R on April 29, 2017 at 03:50 PM

    Hello 😊 Although you failed to mention which form you're working on, I'll just assume it's this https://www.jotform.com/70655849944169

    The wall of texts you have for the terms they should agree with are called Text Fields. These fields are not input fields, it's just a way of adding info to your form. Only Input Fields are automatically added to your Email Notification and Autoresponder templates.

    If you need these to be added to your email templates as well (both for you and your users), you'd have to edit your Notification and Autoresponder templates and paste them there manually.

    Related guide: Explanation-of-Email-Notification-and-Autoresponder-Settings

    (scroll down to the A.1. "Email" section)

    You may also include the Text Fields in the PDF Submissions if needed by enabling Headers and Texts on your Submissions Page.

    Complete guide: How-to-Show-Headers-and-Text-in-the-PDF 

    In case we misunderstood your question, just get back to us with a bit more info and a clearer description of what you're trying to do so we can better assist you.