What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I get this form to work!?

    Asked by Karen Burky  on April 29, 2017 at 01:23 PM


    This form is not working!!!!

    I get to the payment summary, and it just says "please wait".


    It won't let me proceed to pay.

    Really irritating.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on April 29, 2017 at 04:59 PM

    I tested your form and I was able to replicate the problem, but I'm still looking into the cause of it. Since page break and Preview before submit widget shouldn't work like that.

    Please allow me some time to test this problem more and I'll get back to you once I found the solution.

    Thank you!

  • Profile Image
    JotForm Support

    Answered by Nik_C on April 30, 2017 at 04:10 AM

    Thank you for your patience.

    I added one collapse field to the form right before the submit button and Preview widget:

    And made it open and hidden:

    And it worked as expected:

    You can check my cloned form as well:


    Let us know how it worked.

    Thank you!

  • Profile Image

    Answered by Karen Burky  on May 01, 2017 at 11:43 PM
    Hi Nik,
    Thank you for the fix. I as able to use the form successfully.
    Good job!