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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I add a text box so customers can enter free form text comments about the product, etc?

    Asked by esteve999 on April 29, 2017 at 02:05 PM

    I have Product Warranty Registration form.

     

    How can I add a text box so customers can enter free form text comments about the product, etc?

     

    How can I add an email back to the customer thanking them for registering?  Can this come from my domain?

     

    Steven Levine

    slevine@sevenlive.nbet

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    JotForm Support

    Answered by Nik_C on April 29, 2017 at 05:11 PM

    How can I add a text box so customers can enter free-form text comments about the product, etc?

     If you mean to add the textbox field that will just be submitted with the form as an additional field, you can add a short text entry field:

    I'm not sure if it is possible to send the text to the payment processor. If you had something else in mind, please let us know.

    How can I add an email back to the customer thanking them for registering?  Can this come from my domain? 

    If you want them to receive the email when they submit the form you need to set up the Autoresponder, here is the guide, and you can set your own sender email, this is how: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If you have any further questions please let us know.

    Thank you!