- bobtestaAsked on April 29, 2017 at 02:11 PM
I continue to have a problem with my email, bobtesta@sbcglobal, continuing to be on the bounce list. In my last communication re this problem, you responded with the following:
"Would you please let us know whether you contact your service/host provider. When I check the reason of bounce list, I find that your service provider has been rejecting our emails. Please contact them and ask to whitelist the addresses listed here: Whitelisting JotMails IP Addresses
If you have already done this, please let us know. We'll escalate this issue to our developers for further assistance."
My email service provider, AT&T, responds by telling me it is up to JotForm to take the necessary steps. I am advised that they notify you with a message similar to the following:
"We are writing to let you know that we are blocking messages addressed to one of our customers [to: email@example.com] by one of your customers at [from: JotForm <firstname.lastname@example.org>. The stream of messages coming from your system appears to consist mostly of unwanted commercial e-mail (UCE, or "spam"). To protect our system and to ensure that it operates well for all of our customers, we have decided to block all messages originating from your system.
Please consult your logs to see what might be causing this situation and how it can be fixed. Then visit http://rbl.att.net/block_admin.html to request a removal of the block. Most requests for removal are honored within two days.
The specific error message received by your customer was: [your email is on our bounce list]
Thank you for your assistance in helping our respective customers communicate."
I respectfully suggest that it is time to escalate this issue to your developers for further assistance. Thank you for your help in responding to this problem that has persisted far too long now.
- JotForm SupportKevin_GAnswered on April 29, 2017 at 08:27 PM
Apologies for the inconveniences this caused to you.
I will forward this thread to our second level so our developers can take a look on this, I will also send the email you provided.
We will let you know as soon as we receive any update about it.