How to lower submission total?

  • jmpfeffer
    Asked on April 29, 2017 at 6:33 PM

    Hi!

    I have put all of my forms in archive and even have deleted a couple of forms but my submissions have only lowered about 20 when I got rid of at least 150 submissions by deleting them.  How do I get my submission lowered? I have put forms that have 100 submission in trash and have deleted them but my submission are not any lower!!!

     

    Jotform Thread 1132066 Screenshot
  • Welvin Support Team Lead
    Replied on April 29, 2017 at 11:14 PM

    Archiving the form won't restore the total submissions. You have to delete the form or the submissions in the form to free it up. Also, when you delete a form, you need to purge it from your trash folder. 

    You have two forms in your trash folder with a total of 117 submissions. Plus, two forms in your archive folder with a total of 231 submissions. 

  • jmpfeffer
    Replied on April 3, 2018 at 12:35 PM

    Thanks!