What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to lower submission total?

    Asked by jmpfeffer on April 29, 2017 at 06:33 PM


    I have put all of my forms in archive and even have deleted a couple of forms but my submissions have only lowered about 20 when I got rid of at least 150 submissions by deleting them.  How do I get my submission lowered? I have put forms that have 100 submission in trash and have deleted them but my submission are not any lower!!!


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    JotForm Support

    Answered by Welvin on April 29, 2017 at 11:14 PM

    Archiving the form won't restore the total submissions. You have to delete the form or the submissions in the form to free it up. Also, when you delete a form, you need to purge it from your trash folder. 

    You have two forms in your trash folder with a total of 117 submissions. Plus, two forms in your archive folder with a total of 231 submissions.