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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form submission not working

    Asked by scacap2017 on April 30, 2017 at 10:43 AM



    I have the following form on Jotform:


    This evening multiple users have been reporting that they are unable to submit the form.

    When I check, I observe that on hitting Submit, the form displays a "Please Wait" message but does not get submitted.

    Please help because there are multiple reports stuck due to this issue.



    Page URL:

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    JotForm Support

    Answered by BDAVID on April 30, 2017 at 01:35 PM

    I just tested your form, and it was submitted without a problem, the only thing I noticed is that the submit button is labeled as "Preview", and that may confuse the users:

    If you want to change the submit button label, here is how:

    Let us know if you need more help, we will be glad to assist you.