What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submitter clicks preview and it just spins.

    Asked by DiamondEyeMS on April 30, 2017 at 12:29 PM

    One of my employees has completed a form and when she clicks Preview Answers it just spins.  How can we get this form submitted without losing the work she has done on the form?

    Page URL:

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    JotForm Support

    Answered by Mike_G on April 30, 2017 at 02:39 PM

    We would like to apologize for any inconvenience this is causing you. I was able to reproduce the issue one of your employees is having and the only way to fix it is to remove the existing Preview Before Submit widget in your form and add it again after.

    This, however, will not guarantee that the entries made by the employee (who completed the form but experienced the issue) will be saved because he/she may need to refresh the form and fill it up again.

    Thank you.

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    Answered by DiamondEyeMS on April 30, 2017 at 03:26 PM

    FYI - I have another employee who is having the same issues on a different form.  This leads me to believe this is a bigger issue than just removing the preview before you submit button and then adding it back in.

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    Answered by DiamondEyeMS on April 30, 2017 at 03:32 PM

    I just went to edit the form and when I go to the end of the form I see the "Submit" button but not the "Preview Answers" button.  Why can't I find the "Preview Answer" button?  I am trying to follow your instruction to delete and re-add the button.


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    JotForm Support

    Answered by BDAVID on April 30, 2017 at 04:55 PM

    The "Preview before submitting" widget is located at the beginning of your form, please delete it:

    The add it back just before the submit button:

    Let us know if you need more help.