What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Delete Account

    Asked by garciablancos on April 30, 2017 at 05:36 PM

    Dear Sirs:

    We have had a bad experience working witht your tool (issue with response email not solved by your support service) and we have decided to delete our account and block further payments of our Bronze Account.

    Best regards. 

    Santi Garcia

    Asociación Española contra la Meningitis

    sgarcia@contralameningitis.org

  • Profile Image
    JotForm Support

    Answered by BDAVID on April 30, 2017 at 06:37 PM

    We apologize for the inconvenience. I see you have already cancelled your subscription. So, no more payments will be made. Your account has been deleted now as per your request.

  • Profile Image
    JotForm Support

    Answered by BDAVID on April 30, 2017 at 06:45 PM

    Also, I have forwarded a refund request to our billing team. So, your last payment will be refunded within 5 to 7 business days.