What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Submit Button Won`t Show, Again

    Asked by yadleycom on April 30, 2017 at 08:21 PM

    Hie support,

    I`m getting in touch concerning the problem I once got in touch with you about some time ago. After clicking the REVIEW button, SUBMIT won't show. My form endlessly remains stuck on PLEASE WAIT. Initially I thought it was a memory problem, so I backed up and deleted every entry but still, the issue remains unfixed. Please help

    You can also click here to view the form

    Page URL:

  • Profile Image

    Answered by Ian on April 30, 2017 at 09:55 PM

    I could not replicate the issue at my end. I was redirected to Thankyou page soon after submission 

    If you continue facing the issue I would suggest you to clear the form cache and the browser cache and check again.

    Browser cache http://www.refreshyourcache.com/en/home/

    Form cache https://www.jotform.com/help/229-How-to-Clear-Your-Form-Cache

  • Profile Image

    Answered by yadleycom on May 01, 2017 at 07:48 PM

    Hie Ian, thanks for your help but I really hate being such a pain.

    *I have cleared cache+cookies for all my 3 browsers

    *Used two different laptops and a cellphone to test

    *Cleared my form cache

    *Cleared my browser cache again

    Still the form will not go through for me. Look at the time difference between these two screenshots (upper right). You can see for yourself that the form is remaining stuck on one position.




  • Profile Image
    JotForm Support

    Answered by BDAVID on May 01, 2017 at 10:01 PM

    I was able to replicate the issue on your form. Nothing happened after clicking on preview, and the submit button did not show up.

    I have cloned your form and after deleting the widget:

    And adding a new Preview Before Submitting widget just before the submit button:

    The issue was fixed. Please try the same, and let us know if you need more help.

  • Profile Image

    Answered by yadleycom on May 02, 2017 at 01:14 PM

    Hey BDavid!

    Following your recommendation of deleting the Preview Before Submit Widget and installing it again the form is working perfectly again. Thank you so much for your help, I appreciate:-)