- yadleycomAsked on April 30, 2017 at 08:21 PM
I`m getting in touch concerning the problem I once got in touch with you about some time ago. After clicking the REVIEW button, SUBMIT won't show. My form endlessly remains stuck on PLEASE WAIT. Initially I thought it was a memory problem, so I backed up and deleted every entry but still, the issue remains unfixed. Please help
You can also click here to view the formPage URL:
- IanAnswered on April 30, 2017 at 09:55 PM
I could not replicate the issue at my end. I was redirected to Thankyou page soon after submission
If you continue facing the issue I would suggest you to clear the form cache and the browser cache and check again.
Browser cache http://www.refreshyourcache.com/en/home/
- yadleycomAnswered on May 01, 2017 at 07:48 PM
Hie Ian, thanks for your help but I really hate being such a pain.
*I have cleared cache+cookies for all my 3 browsers
*Used two different laptops and a cellphone to test
*Cleared my form cache
*Cleared my browser cache again
Still the form will not go through for me. Look at the time difference between these two screenshots (upper right). You can see for yourself that the form is remaining stuck on one position.
LOOK AT TIME DIFFERENCE BETWEEN FORMS
- JotForm SupportBDAVIDAnswered on May 01, 2017 at 10:01 PM
I was able to replicate the issue on your form. Nothing happened after clicking on preview, and the submit button did not show up.
I have cloned your form and after deleting the widget:
And adding a new Preview Before Submitting widget just before the submit button:
The issue was fixed. Please try the same, and let us know if you need more help.
- yadleycomAnswered on May 02, 2017 at 01:14 PM
Following your recommendation of deleting the Preview Before Submit Widget and installing it again the form is working perfectly again. Thank you so much for your help, I appreciate:-)