What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I being asked to upgrade?

    Asked by toplessevents on April 30, 2017 at 11:36 PM

    Hi why am I being asked to upgrade for exceeding my limit? As you can see I have had only 6 enquiries through jotform and 3 that I did myself to see if it was working so that is a total of 9 this month, no where near the 1000 that you say are free. I am now being told my Jotform account will be disabled if I don't upgrade can you please confirm this is a mistake?

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    Answered by Ian on May 01, 2017 at 12:03 AM

    You have exceeded the Form views limit which is 1000 per month.
    The limit gets rest on 1st of Every Month (EST time) Please wait till that time or Upgrade the plan.