What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My JOTFORM doesn't always come through to me. Why not?

    Asked by thistledubh on July 12, 2012 at 07:14 AM


    I have a JOTFORM on the following webpage http://www.allpassdriving.co.uk/ENROL.html. Too often or not, whenever a potential client submits the form it doesn't come through to me, which is costing me a lot of potential business.

    I have to inform all potential clients using my form that they need to scroll up/down the webpage after they have submitted the form to check if the form has been submitted - they will know it's been submitted if they see a message telling them so. However, if the message has not been sent to my email address once the SUBMIT button has been pressed, a text box will appear asking them to insert another CAPTCHA code then to press another SUBMIT button.

    This has happened to me before and is not only inconvenient, but causing me commercial harm.

    Please adviose how I can rectify this problem once and for all.


    Kind Regards

    Alistair Lennox


    Page URL:

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    JotForm Support

    Answered by jonathan on July 12, 2012 at 07:43 AM

    Hi Alistair,

    The request for a re-submit of the form on another page is due to incorrect captcha value provided on the 1st attempt by the user. This is the current behaviour of the form with included Captcha field.

    The suggested workaround to minimize the potential non-completed submission due to incorrect captcha value, is to provide useful annotations or context on the form that can guide users what will be the next expected steps or actions on the form.

    Example, provide a 'hint' or hover text on the captcha field that will inform the user the possible outcome if a wrong captcha value is provided..

    (see screen below, when cursor is at captcha, a hint message can pop-up alerting the user on possible next action)

    Another method is to add additional details using captcha message itself.

    I hope this help.

    Please inform us if you have other concern and we will try to help the best we can.




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    Answered by thistledubh on July 12, 2012 at 08:03 AM
    Thanks for that. How do place a HINT or HOVER TEXT message over my CAPTCHA field?


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    JotForm Support

    Answered by jonathan on July 12, 2012 at 08:13 AM

    Hi Alistair,

    You can do it in the form builder during form edit mode. Please see screen below for guidance.