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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How come my form all of a sudden became disabled ?

    Asked by foodintuition1 on May 01, 2017 at 05:09 AM

    I am about to launch my form and send it to customers but all of a sudden it is saying my form is disabled and unable to be found according to the link. Also, I am unable to preview even after I edit it. So it is still there for editing, just cant do anything else afterwards. Please help me asap. 

    Page URL:
    https://form.jotform.ca/71172405921248

    Screenshot
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    Answered by Sven on May 01, 2017 at 05:21 AM

    Hi, 

    Your account has been auto-suspended by our system due to suspected phishing activity, I checked your forms, and in one of your forms (All Thins Snacks & Treats Workshop), you are asking for a password explicitly in a plain text field, which violates our terms of use. As it is not allowed to collect sensitive information such as passwords and credit card details without using one of our payment processor integrations. 

     

    If you're not asking for a password, I suggest re-naming it to something else other than password (code or key for example), to avoid getting auto-suspended by our system. 


    I have re-activated your account now, but please remove those fields ASAP, and make the required edits to comply with our terms of use. 

     

    Thank you.

  • Profile Image

    Answered by gudjob on May 01, 2017 at 06:30 AM

    Hi, i've the same problem of  foodintuition1.

    i've already provide to remove the password field.

  • Profile Image

    Answered by Sven on May 01, 2017 at 06:43 AM

    Hi @gudjob, 

    Your enquiry has been moved into a separate thread, and will be attended accordingly. 

    https://www.jotform.com/answers/1132693

     

    Thank you.