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    How do I get the from or reply to email address in a registration confirmation email to be from my domain

    Asked by esteve999 on May 01, 2017 at 09:42 AM

    Currently my form is configured to send a registration confirmation email to the end user and it indicates it came from noreply@jotform.com via the JotForm SMTP server.

    I understand JotForm offers the ability for me to route these confirmation emails through my SMTP server, but this is not a viable option as it would require me to give JotForm credentials on our server, which is a breach of our security protocols. 

    Perhaps there is a solution in the middle.  We are fine routeing the emails through the JotForm SMTP server, but we would like the "from" or "reply to" email address to appear as from our domain.  Our domain is theinventionfactory.com so is their a way to have the registration confirmation emails to indicate they are from something like support@theinventionfactory.com understanding that it would still route through the JotForm SMTP server?


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    JotForm Support

    Answered by david on May 01, 2017 at 11:13 AM

    The "reply-to" email address is set separately from the sender email. 


    The setting is under the "Recipients" tab while editing your notification email: