What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I upgrade to have more sub-users, without more data storage?

    Asked by Getinsnc on May 01, 2017 at 10:45 AM

    I think you've recently changed your plans, and I'm at my limit now of sub-users. Is there a way for me to upgrade to get more sub-users, without upgrading to 1TB of storage?

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    JotForm Support

    Answered by John_Benson on May 01, 2017 at 12:14 PM

    I checked your account and it is under the Economy plan which is an old plan. We have a new plan that offers 100 Sub-user accounts. Unfortunately, you cannot pay for an extra sub-user only. You need to upgrade your account to Gold plan to accommodate more than 10 sub-user. Here's a screenshot of our new paid plans:

    Please do get back to us if you questions. Thank you.

  • Profile Image

    Answered by Getinsnc on May 01, 2017 at 12:43 PM
    Is there really no way to get more users without such a drastic increase? I saw these options online which is why I emailed. If you look at my account, you'll see we don't use the data we have, but I have lots of people who need access to the forms.
    We've been customers for a long time. Is there really not a way to get more users?
    Lauren Harrington Abel
    Founder/Director
    The Institute for Special Needs Children, LLC
    The Next Step Academy
    Cell: 281-850-9762
    Office: 281-715-2888 x100
    Lauren@getinsnc.com
    www.getInSNC.com
    www.TheNextStepAcademy.org
    ...
  • Profile Image
    JotForm Support

    Answered by John_Benson on May 01, 2017 at 01:23 PM

    Sorry for the inconvenience. Sadly, we don't have custom/meter-based plan. There's no way to add or get more user unless you upgrade to a higher plan. Here's the pricing page: https://www.jotform.com/myaccount/billing

    If you have questions, please contact us again. Thank you for your understanding.

  • Profile Image

    Answered by Getinsnc on May 01, 2017 at 01:43 PM
    This is very disappointing.
    Who do I have to talk to about creating a multiple user option with lower storage? I understand you don’t do custom plans, but I can’t be the only one who is upset about the changes in your plans.
    I love your program, but if I can’t get what I need for a reasonable price, I will need to look for another option. Again, this is very disappointing.
    ________________________________
    Lauren Harrington Abel
    Founder/Director
    The Institute for Special Needs Children
    The Next Step Academy
    Office: (281) 715 - 2888
    Cell: (281) 850 - 9762
    Fax: (281) 742 - 2570
    Lauren@getinsnc.com
    www.getinsnc.com
    www.thenextstepacademy.org
    Certified Therapeutic Crisis Intervention (TCI) Trainer
    Licensed Brain Gym® Instructor
    Licensed Rhythmic Movement Training International (RMTi) Instructor
    ________________________________
    ...
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    Answered by KadeJM on May 01, 2017 at 02:27 PM

    We understand that you would like to have this changed to better meet your needs but, unfortunately it's not likely that we could change it as that is technically considered a request for a custom plan and we generally only change things of there are tons of requests for it to justify demand and benefit for it. Our plan levels usage limits have remained the same for a very long time.

    A way around that would be to get two of the lower level plans on two different accounts to cover it or something like that.

    You are more than welcome to send us an email to our support inbox at support@jotform.com requesting to speak with with our manager or founder but, I am fairly certain they would tell you the same thing therefore I cannot promise or make any sort of guarantees though I do understand where you are coming from.