What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    IP blocked for possible phishing

    Asked by joseph  on May 01, 2017 at 11:25 AM

    Hello Jotform,

    my Ip has been block for possible phishing. I work for a window cleaner and we have been using jotforms for membership registration. when I tried logging in this morning it said i was blocked and my customer are unable access any forms. can this be looked at please i hate to keep customers waiting due to technical issues.

    Page URL:
    www,mywindowwizard.com/signup

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    JotForm Support

    Answered by John_Benson on May 01, 2017 at 12:46 PM

    I checked your account and it is not suspended. I checked your website and it is working properly. I have whitelisted your IP address. Please try to log in again and see if the issue still persists. 

    Hope that helps. If you have questions, please contact us again. 

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    Answered by Windowwizard on May 01, 2017 at 01:43 PM
    Still having the issue
    ...
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    JotForm Support Manager

    Answered by Jeanette on May 01, 2017 at 01:49 PM

    Please provide the IP address in order to whitelist it.

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    Answered by Windowwizard on May 01, 2017 at 02:43 PM
    209.210.130.116

    ...
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    JotForm Support

    Answered by Welvin on May 01, 2017 at 03:01 PM

    I have whitelisted the IP address. Please check again and update us here if you are still getting the IP blocked message.