What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Ad at the bottom of the form

    Asked by engrmktcomm on May 01, 2017 at 12:02 PM

    Hello,

    I created a new form and embedded it on our site, and noticed that there is a Jotform Ad Banner at the bottom. When I looked up the ad, it was stated that the ad should only show if a free account is being used. We have a paid account (Bronze), and the ad is showing up when we use the embed code. The page the form is on is not live and currently set to be a draft on the site. Is there a setting we need to change, or is it something on the back end?

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    JotForm Support

    Answered by david on May 01, 2017 at 01:07 PM

    I checked your forms and none of them were showing the banner.  If you are using your forms source code, you would need to update to the newest code to remove the banner if you recently subscribed. 

    If the banner is still showing in the live version of your embedded form, let us know the URL of your page when its published and we will take a look.