What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I had forgotten my password, the forgot password link does not seem to function as I did not get any email to reset my password. How do I login?

    Asked by Ni.zan on May 01, 2017 at 12:14 PM
    I had forgotten my password, the forgot password link does not seem to function as I did not get any email to reset my password. How do I login?
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    JotForm Support

    Answered by david on May 01, 2017 at 12:19 PM

    I checked our email logs for the address in your form and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues


    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    I sent the reset email and it looks to have gone through this time.  Check your inbox, it should be there.


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    Answered by Emile Conrad  on May 14, 2017 at 07:50 PM

    I have the same problem. Forgotten password email never arrives after multiple attempts.

     

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    JotForm Support

    Answered by Chriistian on May 14, 2017 at 08:58 PM

    @Emile,

    I moved your concern to a separate thread to better assist you. Please follow this link: https://www.jotform.com/answers/114439 . We will attend to your concern on that thread accordingly.

    Regards.

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    Answered by Emile Conrad  on May 15, 2017 at 04:51 PM

    The link brings me to a problem that East Brunswick Library posted, nothing to do with my problem

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    JotForm Support

    Answered by david on May 15, 2017 at 06:02 PM

    Apologies, this is the correct URL:

    https://www.jotform.com/answers/1144393