I had forgotten my password, the forgot password link does not seem to function as I did not get any email to reset my password. How do I login?

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    Ni.zan
    Asked on May 01, 2017 at 12:14 PM
    I had forgotten my password, the forgot password link does not seem to function as I did not get any email to reset my password. How do I login?
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    david
    Answered on May 01, 2017 at 12:19 PM

    I checked our email logs for the address in your form and the notifications have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues


    If you believe other email addresses are on our bounce list, you can remove them from your end:

    https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List

    I sent the reset email and it looks to have gone through this time.  Check your inbox, it should be there.


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    Emile Conrad 
    Answered on May 14, 2017 at 07:50 PM

    I have the same problem. Forgotten password email never arrives after multiple attempts.

     

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    Chriistian
    Answered on May 14, 2017 at 08:58 PM

    @Emile,

    I moved your concern to a separate thread to better assist you. Please follow this link: https://www.jotform.com/answers/114439 . We will attend to your concern on that thread accordingly.

    Regards.

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    Emile Conrad 
    Answered on May 15, 2017 at 04:51 PM

    The link brings me to a problem that East Brunswick Library posted, nothing to do with my problem

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    david
    Answered on May 15, 2017 at 06:02 PM

    Apologies, this is the correct URL:

    https://www.jotform.com/answers/1144393