Thank you page will not display after form is submittied

  • bkreutzer
    Asked on May 1, 2017 at 12:55 PM

    After a user fills our our form they are supposed to be redirected to this page:  http://www.coloradodls.org/coursepayment.  However, there is a 403 Forbidden page that shows up instead.   If you copy and paste that url directly into the browser, it works fine.  It just won't work after submitting the form.

    Jotform Thread 1132996 Screenshot
  • Jan
    Replied on May 1, 2017 at 2:22 PM

    I believe you are referring to this form (https://www.jotform.us/form/70926380253153). I cloned this form and I was able to replicate the issue. This is happening because the "Send Post Data" is enabled. Here's a guide on how to disable it:

    1. In the Form Builder V4, go to "Settings" and make sure you are under the "Form Settings" tab. After that, click the "Show More Options" button.

    Thank you page will not display after form is submittied Image 1 Screenshot 40

    2. Scroll down and look for the "Send Post Data" option. Change it to "No".

    Thank you page will not display after form is submittied Image 2 Screenshot 51

    3. Save the changes and test it.

    Here's the result on the cloned form:

    Thank you page will not display after form is submittied Image 3 Screenshot 62

    Hope that helps. Thank you.

  • bkreutzer
    Replied on May 1, 2017 at 2:49 PM

    Thank you! I made this change and it resolved the issue. I appreciate your quick response and help!

     

  • Jan
    Replied on May 1, 2017 at 3:07 PM

    Glad to hear that your issue is now resolved. If you need further help, please don't hesitate to contact us. Thank you and have a great one.