What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why are my forms no longer coming to my email address?

    Asked by Diana Hibner on July 12, 2012 at 09:40 AM

    even when I go to your site and forward they are not coming through

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    Answered by AtacanC on July 12, 2012 at 09:55 AM

    We apologize for any inconvenience this may have caused you. Can you please provide us the form ID? We would like to make some test submissions.

    Thanks in advance.

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    Answered by globalchild on July 12, 2012 at 10:11 AM

    where is the form ID?

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    Answered by AtacanC on July 12, 2012 at 10:21 AM

    While you are on My Forms page, click on ''preview'' and you will see the form URL on the address bar. It looks like this:

    http://www.jotform.com/form/123456789 <- This is the form ID.

    But i have checked your email logs and your email address was in our bounce list. I've manually removed it, should be working fine by now. Can you please make a test submission and let us know?