What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My email again is in the bounce list

    Asked by karina0073 on May 01, 2017 at 01:25 PM

    My email again is in the bounce list. What is wrong?

  • Profile Image
    JotForm Support

    Answered by david on May 01, 2017 at 02:07 PM

    If an address is continually being placed on the bounce list, it means that the address is continually rejecting emails sent from our services.  This is usually due to spam filtering, which is what happened in your case.  The specific error was SMTP 550 which is often used to indicate a spam filter has blocked the message from reaching the recipient.

    To get around this, you can contact your email provider and have them whitelist our sending IP's:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Or send the notifications from your own address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form