My email again is in the bounce list

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    karina0073
    Asked on May 01, 2017 at 01:25 PM

    My email again is in the bounce list. What is wrong?

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    david
    Answered on May 01, 2017 at 02:07 PM

    If an address is continually being placed on the bounce list, it means that the address is continually rejecting emails sent from our services.  This is usually due to spam filtering, which is what happened in your case.  The specific error was SMTP 550 which is often used to indicate a spam filter has blocked the message from reaching the recipient.

    To get around this, you can contact your email provider and have them whitelist our sending IP's:

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Or send the notifications from your own address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form