I'm having issues with the edit mode.

  • jblackwood@thecdyc.com
    Asked on May 1, 2017 at 2:17 PM

    I'm having issues with the edit mode. I have included the edit submission link, but it will not allow my users to edit.

    Help!1

  • KadeJM
    Replied on May 1, 2017 at 2:42 PM

    I understand that you are having some issues with users editing their submissions on your form and thank you for letting us know.

    Can you please tell us which form you are having this issue on so we can help you better?

  • jblackwood@thecdyc.com
    Replied on May 1, 2017 at 3:44 PM
    It is the form titled "2017/2018 BOA/Panther Sign Up"
    When a user tries to edit it,
    1. it doesn't hold the email address
    2. it doesn't hold some of the other entries.
    3. it doesn't hold the changed responses.
    4. gives error message that responses that are already chosen have not been
    (most responses are required)
    ...
  • Nik_C
    Replied on May 1, 2017 at 4:49 PM

    I could only check first and second problem since that didn't require changing your submissions. And I wasn't able to replicate this problem, submitted data was showing normally, emails as well.

    Regarding the 3rd and 4th step of your issue, we need to ask for a permission to submit the form so we can test those problems?

    We'll wait for your response.

    Thank you!

  • jblackwood@thecdyc.com
    Replied on May 3, 2017 at 10:43 AM
    Attached is the error message I get when trying to edit responses.
    These responses were selected in the original submission and the email
    address was also submitted in the original (required field)
    ...
  • KadeJM
    Replied on May 3, 2017 at 12:02 PM

    Do you mean you attached a screenshot of this problem? Or are you referring to the error in text formatting after you stated that? Please confirm or correct me if needed.

    If you tried to attach a screenshot we did not receive it and would request that you please revisit your thread here to insert an image so that we can assist you better.

  • jblackwood@thecdyc.com
    Replied on May 3, 2017 at 12:43 PM
    Is is possible to talk on the phone?
    This is frustrating!!!!!
    ​[image: Inline image 1]​
    ...
  • Nik_C
    Replied on May 3, 2017 at 1:47 PM

    We're sorry for the inconvenience, but we don't have phone support.

    Please re-attach the screenshot of the problem, because we didn't receive it, since that should help us find the cause.

    Here is how to attach the screenshot to this thread:

    1) Go to this link:

    https://www.jotform.com/answers/1133105

    2) Click this icon: 

    Im having issues with the edit mode Screenshot 20

     

    Thank you very much.

    We'll wait for your response.