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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm having issues with the edit mode.

    Asked by jblackwood@thecdyc.com on May 01, 2017 at 02:17 PM

    I'm having issues with the edit mode. I have included the edit submission link, but it will not allow my users to edit.

    Help!1



    This is a re-post of a comment on How to Let Users Update Their Form Submissions at a Later Date

  • Profile Image

    Answered by KadeJM on May 01, 2017 at 02:42 PM

    I understand that you are having some issues with users editing their submissions on your form and thank you for letting us know.

    Can you please tell us which form you are having this issue on so we can help you better?

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    Answered by jblackwood@thecdyc.com on May 01, 2017 at 03:44 PM
    It is the form titled "2017/2018 BOA/Panther Sign Up"
    When a user tries to edit it,
    1. it doesn't hold the email address
    2. it doesn't hold some of the other entries.
    3. it doesn't hold the changed responses.
    4. gives error message that responses that are already chosen have not been
    (most responses are required)
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on May 01, 2017 at 04:49 PM

    I could only check first and second problem since that didn't require changing your submissions. And I wasn't able to replicate this problem, submitted data was showing normally, emails as well.

    Regarding the 3rd and 4th step of your issue, we need to ask for a permission to submit the form so we can test those problems?

    We'll wait for your response.

    Thank you!

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    Answered by jblackwood@thecdyc.com on May 03, 2017 at 10:43 AM
    Attached is the error message I get when trying to edit responses.
    These responses were selected in the original submission and the email
    address was also submitted in the original (required field)
    ...
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    Answered by KadeJM on May 03, 2017 at 12:02 PM

    Do you mean you attached a screenshot of this problem? Or are you referring to the error in text formatting after you stated that? Please confirm or correct me if needed.

    If you tried to attach a screenshot we did not receive it and would request that you please revisit your thread here to insert an image so that we can assist you better.

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    Answered by jblackwood@thecdyc.com on May 03, 2017 at 12:43 PM
    Is is possible to talk on the phone?
    This is frustrating!!!!!
    ​[image: Inline image 1]​
    ...
  • Profile Image
    JotForm Support

    Answered by Nik_C on May 03, 2017 at 01:47 PM

    We're sorry for the inconvenience, but we don't have phone support.

    Please re-attach the screenshot of the problem, because we didn't receive it, since that should help us find the cause.

    Here is how to attach the screenshot to this thread:

    1) Go to this link:

    https://www.jotform.com/answers/1133105

    2) Click this icon: 

     

    Thank you very much.

    We'll wait for your response.