Changing passwords every day.

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    JeannieCulberson
    Asked on July 12, 2012 at 10:03 AM

    I have to chang the password everyday in order to sign in.  I am getting an error message every day.  Also I have a co-worker that used to be able to sign in to our account and retrieve submissions.  She is not able to sign in either.  The two of us are the only ones who have the password to this account.  Not sure why this is happening.  Can you help?

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    ItalyTech
    Answered on July 12, 2012 at 10:08 AM

    Hi,

     

    sorry but we don't provide phone support at moment.

     

    Can you explain us your problem please ?

     

    Thanks.
    Alessandro

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    JeannieCulberson
    Answered on July 12, 2012 at 03:20 PM

    I have to change the password eveyday in order to sign in.  I am getting an error message everyday.  Also I have a co-worker that used to be able to sign in and look at submissions.  She has not been able to log in either.  We have an account for our office with a password that only we have.  Not sure why this stopped working.  Can you help?

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    NeilVicente
    Answered on July 12, 2012 at 03:21 PM

    What is username of the account you're having problems with?

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    JeannieCulberson
    Answered on July 12, 2012 at 03:27 PM

    LU Student Health

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    NeilVicente
    Answered on July 12, 2012 at 03:41 PM

    That's not a valid account username. A username cannot have spaces.

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    JeannieCulberson
    Answered on July 12, 2012 at 05:31 PM

    If it is not a valid user name how have I been able to log in everyday.  It was JeannieCulberson and I changed it.  Do I need to go back to the original name?

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    NeilVicente
    Answered on July 12, 2012 at 05:43 PM

    Your username is still JeannieCulberson. Only JotForm admins can change account usernames.

    May I ask where you got this notion that you were able to change yours?

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    JeannieCulberson
    Answered on July 12, 2012 at 05:57 PM

    Not sure where I got the "Notion".  I thought I could.  So will everything be ok if I logged in as JeannieCulbeson?  I was not aware that admins could only change the name.  Sorry for the inconvenience.

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    NeilVicente
    Answered on July 12, 2012 at 06:19 PM

    Yes, everything will be fine if you just use your account username which is JeannieCulberson.

    If you're still having problems, feel free to ask us for assistance.