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    PDF Customizer: texts are not being saved in the designer

    Asked by Johnschweighardt on May 01, 2017 at 03:11 PM

    I created a PDF with a number of text fields.  The fields are initially blank.  I then try and add text, save the report and then go back in, but the text I typed is not there.


    I am using Chrome on a Win 7 computer.  Below is my report.




    Thanks for any advice to help me be able to put text labels on this report.

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    JotForm Support

    Answered by Welvin on May 01, 2017 at 04:22 PM

    I noticed a pattern that will cause you this problem in the PDF customizer. You need to add the texts first, style them later. Can you try this? Anyways, this is a glitch so let me forward this thread to our backend team for further investigation. If there are updates, you should know it through this thread.