If we pay for the premium service...does that fee apply even on the months we have less than 10 secure submissions?

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    Karen McDowell
    Asked on July 12, 2012 at 10:39 AM

    We are a non-profit organization that accepts teacher requests via jotform.  Some months we will have 0-10 submissions, others over 10.


    For the months we have less than 10, will we still be billed $9.95? 

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    Answered on July 12, 2012 at 11:26 AM

    Hello Karen.  Yes, as long as you are subscribed, you will be billed regardless if you have maximized your submissions or not.

    So if you believe that you won't be receiving too many submissions for the coming month, you can cancel your subscription and resubscribe again anytime if in case an additional number of submissions capacity is needed.

    If you have further questions or other concerns, please do let us know. We'll be more than happy to help.