What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    how to turn off notifications

    Asked by QBSE on May 01, 2017 at 04:22 PM

    I get an email every time someone completes our form.  Is there a way to turn off this email notification?

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    JotForm Support

    Answered by david on May 01, 2017 at 05:20 PM

    To stop the emails from sending, delete the notification email.  While editing your form, click the "Settings" tab, then click on the "Emails" tab on the left.  From there, mouse over the email you no longer want to send and click the trash bin icon to remove the email:

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    Answered by QBSE on May 01, 2017 at 11:43 PM
    My promotion is live. If I complete the above step, does it delete the entire auto email we have set up to people who submit a form OR does it only trash the notification aspect? I don’t want to mess up what is set up, just turn off notification to me…hope that makes sense, just wanted to clarify before I delete something on a live campaign.
    Thanks,
    Kristen McDonald | Partnership Manager | 530-591-7321 | Kristen_mcdonald@intuit.com
    ...
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    JotForm Support

    Answered by jonathan on May 02, 2017 at 12:01 AM

    Please refer also to our user guide: How-to-Delete-Notifications-Autoresponder

    Once you delete the Notifier or the Autoresponder on your form, you will stop getting email alert from forms that were submitted.

    Deleting the Notifiers will NOT delete submission data (from your for View Submission panel)

    It will only stop email notice / alert.

    I hope this is clearer. Let us know if you need further assistance.