What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My Client is unable to open the form from the link, but I can.

    Asked by andreamichellephoto on May 01, 2017 at 05:54 PM

    This is the link to my form. I can open and use it on my computer, but my client cannot. And neither of us can use the form on our mobile devices either. 


    Page URL:

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    JotForm Support

    Answered by david on May 01, 2017 at 06:43 PM

    Try using the standard URL instead of the .us


    I checked the form on mobile and it loaded on my end from both URL's.