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    Google Spreadsheet: Why spreadsheet does not receive submissions?

    Asked by hnltravels on May 01, 2017 at 08:17 PM



    Why is it that the spreadsheet does not receive data from the filled up forms?

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    JotForm Support

    Answered by Kevin_G on May 01, 2017 at 10:09 PM

    I have checked your form and found indeed an active integration with Google Spreadsheet; however, I got an error when tried to send the missing submissions to the spreadsheet. 

    Could you please try removing the integration and adding it once again to your form? 

    This should send the missing submissions as well as existing, do note that making any change on the spreadsheet will break the integration, we do recommend to make a copy in case you need to modify something and do it on the copied spreadsheet. 

    Please, do let us know if re-integrating helps to receive new submissions.