What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please cancel my account and remove my information from your database

    Asked by mfrancis74 on July 12, 2012 at 12:22 PM

    I was hopeful that JotForm would work for our needs, but there are too many email notification problems and default setting errors. I used this contact support form and asked for help but cannot even find my question on the forum. Done. Too many problems with your service to consider a paid account especially when there are 101 online form companies out there.

    Please cancel my account and remove my information from your database.

    User name mfrancis74

     

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    Answered by jeanettebmz on July 12, 2012 at 01:10 PM

    We are very sorry to hear about the inconveniences you have faced with your account

    Your username mfrancis74 , appears as a free user and I was not able to find any subscription in our system.

    At any rate, you can keep your free subscription with us as long as you wish.

    I have checked your form and found the reason for not getting email notifications

    All you needed to do is to change  the Sender- Email address on your email notification settings  to noreply@jotform.com 

     

    Also, you would need to  add Jotmails IP ADDRESSES to your whitelist (or ask your service provider to do it for you)

     

    Best regards

    Jeanette

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    Answered by mfrancis74 on July 12, 2012 at 04:59 PM

    Thanks Jeanette. 

    Your answer fixed the problems we were having. I will keep the free account active and consider a paid account...

    Mark

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    Answered by jeanettebmz on July 12, 2012 at 05:01 PM

    Great to hear that Mark!

    You can always come for more assistance, we are always glad to assist!

    Cheers!

    Jeanette