Please cancel my account and remove my information from your database

  • Profile Image
    mfrancis74
    Asked on July 12, 2012 at 12:22 PM

    I was hopeful that JotForm would work for our needs, but there are too many email notification problems and default setting errors. I used this contact support form and asked for help but cannot even find my question on the forum. Done. Too many problems with your service to consider a paid account especially when there are 101 online form companies out there.

    Please cancel my account and remove my information from your database.

    User name mfrancis74

     

  • Profile Image
    jeanettebmz
    Answered on July 12, 2012 at 01:10 PM

    We are very sorry to hear about the inconveniences you have faced with your account

    Your username mfrancis74 , appears as a free user and I was not able to find any subscription in our system.

    At any rate, you can keep your free subscription with us as long as you wish.

    I have checked your form and found the reason for not getting email notifications

    All you needed to do is to change  the Sender- Email address on your email notification settings  to noreply@jotform.com 

     

    Also, you would need to  add Jotmails IP ADDRESSES to your whitelist (or ask your service provider to do it for you)

     

    Best regards

    Jeanette

  • Profile Image
    mfrancis74
    Answered on July 12, 2012 at 04:59 PM

    Thanks Jeanette. 

    Your answer fixed the problems we were having. I will keep the free account active and consider a paid account...

    Mark

  • Profile Image
    jeanettebmz
    Answered on July 12, 2012 at 05:01 PM

    Great to hear that Mark!

    You can always come for more assistance, we are always glad to assist!

    Cheers!

    Jeanette