Not receiving emails

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    rfonexus
    Asked on May 02, 2017 at 04:14 AM

    Ive been having the same problem, my email is not on bounce list and I dunno why Im having this kind of problem again! Very inconvenient since our clients are expecting us to work on the orders on time!!!!

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    liyam
    Answered on May 02, 2017 at 04:46 AM

    I checked your email activity history and found that your email landed in the bounce list. The inclusion to the bounce list happens when the mail server of the email address rejects the emails sent by JotForm. For this case, it happened to the two email addresses. 

    However upon searching your email address in the bounce list, it is no longer there. So I can only speculate that this may have been caused by one of the IP addresses that JotForm uses. I would suggest to try using noreply@formresponse.com or setup your own email as your email sender via SMTP. Although the latter has the best chance in preventing this incident from happening again.

    You can check this guide to know how to setup SMTP on your account: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form 

    You may also review your email activity history to further understand the delivery status of your email alerts: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    If you have other questions, please let us know.