missing email subscription

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    maldarizzi
    Asked on July 12, 2012 at 12:35 PM

    Help!
    Our jotforms are no longer sending us mail. We have checked with our email provider that there are no antispam issues.

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    jeanettebmz
    Answered on July 12, 2012 at 01:26 PM
    Hi,

    Your email address marketing@maldarizzi.com was IN the bounce list


    Reason(s) : 5.3.0 - Other mail system problem 550-'5.7.1 Blocked by SpamAssassin'


    In order to prevent this in the feature,  I would recommend you to change the Sender- Email address on your email notification settings  to noreply@jotform.com 

     

    Also, please add Jotmails IP ADDRESSES to your whitelist (or ask your service provider to do it for you)

    Best regards

    Jeanette