What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I change the billing credit card information?

    Asked by DanaAshlock on May 02, 2017 at 09:01 AM

    The credit card we have on record to pay for our automatic renewal needs to be changed.  I don't see a place on the website where I can change our account information.

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    JotForm Support

    Answered by AIDAN on May 02, 2017 at 10:17 AM

    In order to change your billing credit card please follow these steps:

    1. Login then open https://www.jotform.com/myaccount/billing

    2. Click on the "Change Credit Card" button:

    I hope this helps. If you need further assistance please let us know. Thank you.